Snapito Frequently Asked Questions (FAQs)

Here are a list of questions and answers that are commonly asked. If you can’t find an answer to your question, please feel free to contact us. We’d be happy to answer any questions you have!


Snapito does not offer bulk discounts, aside from the discounted rates listed on the Snapito Webshot Subscription page. If our pricing model does not work for your use-case, consider ShrinkTheWeb’s pricing model –as it may be a better fit. ShrinkTheWeb’s pricing is a bit more granular (although a bit more complicated) and may be cheaper overall.

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Snapito does not have the ability to take screenshots of every page of a website automatically. Watch this space though as Rendercat will support such advanced features.

As long as a web page is publicly accessible Snapito should be able to produce a screenshot of it. There are some limitations; for example, pages that need user input.

Screenshots are created by loading the address you provide into a virtual browser on our servers. For this reason, we are only able to take webshots of publicly reachable web pages, though we are considering this as a future service. Let us know if this is something you’re interested in!

Try adding the delay parameter to your API request. See the API documentation here.

The first thing to try is to add a delay to the API request. This allows more time for the page to load before we take its picture. Also, if you look at the same website in Internet Explorer, Firefox and Chrome, you may see differences in the way they look. In the same way, Snapito webshots may not look exactly like what you were expecting. However, we want Snapito to be as accurate as possible. If you think what you’re seeing is more than a subtle difference, we want to know about it. Please contact us and we’ll take a look.

Not at this time, though you may be able to change the URL to get the version you want. For example http://mexico.cnn.com instead of http://cnn.com will give you the Mexican version of CNN. Note: this is a feature of the website itself, CNN in this case, not Snapito.

ShrinkTheWeb powers this service, as of 2016, and does have plans to support localization in the future. It will become a feature on Snapito, once the feature is ready.

We capture the exact same web page that a visitor would see on their first visit to a site. That means that we show any advertisements, lightboxes (the dialogs that pop up, usually with a darkened background –like a special offer or newsletter sign-up form), etc.

For more advanced users, ShrinkTheWeb has a “Page Reload” feature that will generally bypass the lighboxes and other first-time visit elements. To access that feature, you would need an account directly through ShrinkTheWeb.

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If a URL is popular, it will be kept in our database indefinitely. However, we will refresh it once per month. So if you are using Snapito as an “archive” of the way a web page looked at some point-in-time, we recommend that you download the image to your computer or web server for long-term storage.

Update: We sort of support custom “viewports” and “mobile” resolutions using ShrinkTheWeb’s “Custom Browser Resolution” feature, which is called “Screen” at Snapito and is included by default. We have plans to add a feature to send a “Custom User-Agent”, which would make it possible to tell the remote server that the request is for a specific type of device (i.e. such as an iPhone for true mobile display capture) but we have a mountain of projects ahead of developing that feature. So it may be awhile.

Old Answer: Sure, just add the screen parameter described in the Webshot Documentation

At this time, no, you can’t schedule screenshots through Snapito.

Our servers must load the web page just as your browser does. The same things that can delay pages for you also slow down Snapito. This includes large, or many, images, Flash, Javascript libraries, etc. Or the website may be experiencing high traffic volumes and having trouble serving data.

Since our servers are located in the United States, the delay is especially true of sites hosted from other continents (especially Asia, which tends to have slower/firewalled connections to the rest of the world).

ShrinkTheWeb, which powers Snapito, also operates at very high volume, so we have to employ a “queue” method to facilitate all of the requests. In that process, there is the front-end queuing requests, the capture generators rendering sites, and then they have to upload to ShrinkTheWeb’s permanent storage, and then download to Snapito’s permanent storage. All of this happens in addition to delays and latency inherent with loading any website. However, all of that takes between 5-25 seconds, in most cases. Additionally, ShrinkTheWeb’s integration with Snapito is very efficient and only adds about 500ms delay to any new capture.

The first thing to try is to add a delay to the API request. This allows more time for the page to load before we take its picture. Also, if you look at the same website in Internet Explorer, Firefox and Chrome, you may see differences in the way they look. In the same way, Snapito webshots may not look exactly like what you were expecting. However, we want Snapito to be as accurate as possible. If you think what you’re seeing is more than a subtle difference, we want to know about it. Please send us a support ticket and we’ll take a look.

Note: Snapito Premium Services will be re-launched in the coming weeks. Please check back soon or follow us on Twitter (as we will announce the go-live).

As soon as you log in to the Client Area, you will see your API credentials and sample “request” URL.

Update: The Snapito service went offline in late 2014. ShrinkTheWeb rebuilt the free Snapito services for public use in 2016, but the advanced features are planned to be re-launched in the coming weeks. Please check back soon or follow us on Twitter (as we will announce the go-live).

Old Answer: To change your plan, log in to our customer portal app.snapito.io . Click on the Accounts tab on the left of the screen.  You’ll see your current plan highlighted in red alongside the other available plans.  Click the green button at the bottom of the plan you wish to change to.

Update: The Snapito service went offline in late 2014. ShrinkTheWeb rebuilt the free Snapito services for public use in 2016, but the advanced features are planned to be re-launched in the coming weeks. Please check back soon or follow us on Twitter (as we will announce the go-live).

Snapito does offer a 30-day Free Trial. Check the latest pricing and sign up for a Free Trial on the Snapito Webshot Subscription page.

Update: The advanced features are planned to be re-launched in the coming weeks. Please check back soon or follow us on Twitter (as we will announce the go-live).

The Snapito service went offline in late 2014, largely due to abuse of the Free, Limited service. As a result, that service will not be resurrected. However, Snapito does offer a 30-day Free Trial for users to experience the service for themselves and see that it is reliable, fast, and substantially easier than doing-it-yourself. 😉

Old Answer: Yes! Go to https://snapito.io/pricing-tables/  for more information on the free plan, and to get started.